Conscious of the importance of this data, The Cité Immersive Viking, as data controller, commits to ensuring that the processing of personal data carried out on the website https://cite-immersive-viking.billetterie.museum complies with the General Data Protection Regulation (GDPR) and the the French Data Protection Act.

This Data Protection Policy aims to inform users of the measures in place regarding the confidentiality of personal data and to detail the cookie policy implemented.

1/ Personal data  

In the context of using this website, the museum, as data controller, may collect and process personal data about you.

Data collection is limited to the strict necessary (data minimization). The mandatory or optional nature of the data is indicated during collection with an asterisk. Refusal to provide mandatory data may lead to the restriction or prohibition of the benefit of a feature or service.

Users are informed of the purposes for which their data is collected via the various online data collection forms.

For online ticket reservation, we collect your identity data, contact information, as well as billing data and data necessary for providing your ticket or reservation confirmation.

The purposes of the processing carried out are as follows:

• managing your ticket purchase and regulatory traceability
• providing your ticket
• sending information to subscribers to our newsletter
• conducting satisfaction surveys
• conducting statistical studies
• handling complaints

Regarding identity data, you are asked to provide your title, last name, first name, and email address.

The recorded data is reserved for internal use. It is neither sold nor shared. It may be communicated to our service provider DIPTICK, for the development and maintenance of our ticketing system. Our provider undertakes to respect our data protection policy and in particular not to sell, rent, or share your data.

Personal data is retained for the following periods:

• identification data is kept for 3 years from the last contact
• billing data is kept for 10 years in accordance with the provisions of Article L123-22 of the French Commercial Code

2/ Cookies  

We use cookies on the site to improve its interactivity and security.

Cookies are small files stored in your browser or device by our server. Cookies allow information to be stored when a browser accesses the various pages of a website or when that browser subsequently returns to that website. This information is retained for the duration of the relevant cookie’s validity.

The website https://cite-immersive-viking.billetterie.museum only uses mandatory technical cookies, necessary for the proper functioning of the site. No banner is presented to allow you to disable them.

You can object to and delete them from your browser; however, the site may no longer function properly.