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GENERAL TERMS OF SALE

TERMS AND CONDITIONS OF SALE - ONLINE TICKET SALES

Preamble

The following general terms and conditions of sale govern the contractual relationship between Cité Immersive Viking (hereinafter referred to as the “Seller”) and any natural or legal person (hereinafter referred to as the “Buyer”) wishing to purchase entry tickets on the museum’s website accessible at the address https://cite-immersive-viking.billetterie.museum (hereinafter referred to as the “Site”).

 

ARTICLE 1 – Object

These general terms and conditions of sale aim to define the conditions under which museum entry tickets are sold, as well as the rights and obligations of the parties within the scope of this sale.

 

ARTICLE 2 – Offer and availability of tickets

Ticket offers are valid as long as they are visible on the site, subject to availability.

In the event of cancellation by the museum, after the order has been placed, the buyer will be informed by email. The order will be automatically canceled and the payment will be refunded within one month, by bank transfer to the account used at the time of ordering.

 

ARTICLE 3 – Price

The selling prices are indicated in euros including all taxes (VAT) on the Site. Processing and shipping fees, if any, are the responsibility of the Buyer and are indicated before order validation. 

The museum reserves the right to modify the selling price of tickets. However, the prices indicated for each selected ticket at the time of order validation are deemed firm and final.

For reduced or free admission, proof of entitlement will be required at the museum reception desk. Without such proof, visitors will be required to pay the full price of the ticket. 

 

ARTICLE 4 – Order

The Buyer can place an order for the Products via the Site. The order is final once the Buyer has validated their payment. 

 

ARTICLE 5 – Payment

Payment is made exclusively in euros.

The payment for the Products is made online via the payment methods offered on the Site. Payment is secured by Lyra, and the Buyer guarantees to the Seller that they have any necessary authorizations to use the chosen payment method.

In the event of payment refusal by the relevant banking institution, the order is automatically canceled. 

 

ARTICLE 6 – Issue of e-tickets

Entry tickets ordered online are sent by e-mail to the Buyer as soon as the order has been accepted and validated. The Seller cannot be held responsible for the non-receipt of admission tickets by the Buyer if the email address provided is incorrect or if spam filters block the sending. 

Tickets give priority access for the date and time indicated on the ticket. Outside this window, priority access is no longer guaranteed. Access to the service is subject to verification of ticket validity.

Tickets must be presented on a smartphone or printed by the purchaser on blank white paper in A4 format, with no change to the print size. 

Ticket reproduction and resale is strictly forbidden. No claim will be accepted in the event of illegal reproduction made without the buyer’s knowledge, who is responsible for the use of the printed tickets. 

 

ARTICLE 7 – Cancellation and Refund 

The sale of museum admission tickets or related services is treated as a sale of leisure services and, in accordance with article L 121-21-8-12° of the French Consumer Code, does not entitle to the right of withdrawal.

Tickets purchased online are non-refundable. They can be exchanged up to 48 hours before the visit date.

The museum may at any time remove or modify the services offered in its brochures and on its website.

If, before the date of the service, the execution of the order becomes impossible due to an external event (force majeure, closure of the establishment for technical or health reasons, lack of staff or participants, etc.), the museum will inform the customer as soon as possible and propose a modification to the order by email. The customer then has the option to:

  • either request a refund by bank transfer to the account used during the order,
  • or accept the modification proposed by the museum.

 

ARTICLE 8 – Protection of Personal Data

For the management and follow-up of orders, their payment and customer relations, certain data is collected: title, last name, first name, email , phone number, postal address.

This data is stored in the customer’s account and is renewable for a maximum period of 3 years.

The customer has the right to access, modify, rectify and delete data concerning them (French Data Protection Act of January 6, 1978 and European General Data Protection Regulation 2016/679).

The customer’s consent is required to receive newsletters, promotional offers or events.

 

ARTICLE 9 – Settlement of disputes 

The present terms and conditions of sale as well as any order placed on the Site, are governed by French law. 

The Customer Service can be contacted for any questions regarding the use of the site, the services associated with entry rights, their terms of use, as well as the ordering and delivery procedures:

 

ARTICLE 10 – Liability

In any case, the museum shall not be held liable if the non-performance of its obligations is attributable to the customer, to an unforeseeable and insurmountable act of a third party to the contract, or to a force majeure event (Article L221-15 of the Consumer Code).

Similarly, the museum shall not be held liable for any inconvenience or damage inherent in the use of the internet network, including service interruption, external intrusion, or the presence of computer viruses.

As the owner of the online ticketing service, the museum undertakes exclusively to comply with the laws and regulations in force in France. 

Hypertext links may direct the customer to websites other than the online ticketing service. The museum declines all responsibility in the event that the content of these sites contravenes the legal and regulatory provisions in force.

TERMS AND CONDITIONS OF SALE - SPACE PRIVATIZATION

Preamble

The purpose of these rules and regulations is to define the terms and conditions for the rental or privatization of the dedicated areas of the Cité Immersive Viking of Rouen. It also aims to record the necessary elements for processing the reservation of space and organizing the event.

 

ARTICLE 1 – Authorized Organizers

The organizer may come from either the public or private sector. 

The management of the Cité Immersive Viking reserves the right to refuse a rental. 

 

ARTICLE 2 – Nature of events and activities 

2.1 Public Events 

The Cité Immersive Viking may allow the privatization of its spaces for public events. 

These events are intended to accommodate a wide audience.

2.2 Private Events

The Cité Immersive Viking can host various private events organized for third parties designated by the organizer (company conferences, product promotions, exhibition privatizations, film shootings, company anniversaries, etc.).
2.3 Charitable events 

In accordance with the provisions of Article L. 2125-1 of the French General Code of Public Property, Cité Immersive Holding may make its spaces available free of charge to host events for the benefit of non-profit associations contributing to the satisfaction of a general interest. The selection of these events strives to ensure a diversity of causes supported, within the framework of the terms and conditions set by the Board of Directors in its resolutions 2014-4 and 2015-9. Cité Immersive Viking reserves the right to choose the events it wishes to support. 

 

ARTICLE 3 – Places affected by privatizations

Privatizations include a visit of the Cité Immersive Viking and specifically provide access to the Hall of dreams, the final room of the tour. This nearly 180m² room can accommodate from 60 to 180 people and is equipped with immersive video projection equipment.

The museum will not provide personnel for the management of cloakrooms and toilets.

 

ARTICLE  4 – Organizer’s Obligations 

4.1 Site Access Conditions 

No vehicles may be parked in front of the Viking Immersive City. Guests and organizers must park in the dedicated parking area for daily visitors to the site. Material deliveries can be made through the designated service entrance. However, once the delivery is completed, the vehicle must be parked in authorized spaces. Parking fees will be at the expense of the service providers. 

Emergency exits must remain clear.  

The organizer agrees not to exceed the capacity limits as determined for each space.

4.2 Security and Organizer’s Responsibility 

The organizer must complete the necessary administrative formalities for the privatization of the desired spaces with the teams of the Cité Immersive Viking. They must also handle external administrative formalities related to the event (request for sound system waiver, SACEM declaration, various license requests, etc.). Under no circumstances will Cité Immersive VIking be held responsible for any negligence on the part of the organizer. 

The organizer agrees to: 

  • respect and ensure respect for the internal rules of the Cité Immersive Viking;
  • comply with any security constraints that may be communicated to them;
  • maintain public order on Cité Immersive Viking premises; 
  • respect the works of art on display at Cité Immersive Viking; 
  • ensure compliance with regulations concerning noise and the time limit for set activities;
  • respect the proper use of the premises: any damage found will be repaired and charged to the customer;
  • return the premises in the condition in which they were handed over; 
  • notify Cité Immersive Viking management of any damage caused by their presence on the premises.

4.3 Insurance 

The organizer must provide the Cité Immersive Viking with an insurance certificate guaranteeing his civil liability for any damage that may be caused. The Cité Immersive Viking shall not be liable for any claims arising from the organization and running of this event, which is the responsibility of the organizer. In any event, the organizer is held responsible for any damage that may be caused during use of the premises. To this end, he/she must provide a certificate of rental risk insurance covering occasional occupation, and guaranteeing material and immaterial damage caused in particular by fire, water damage or explosion in the premises occupied. 

 

ARTICLE 5 – Cité Immersive VIking’s commitment  

The privatization of spaces includes the provision of the personnel required for the visit of the museum, its operation, and the security of the premises and persons. For outdoor spaces, Cité Immersive VIking cannot be held responsible for weather conditions.

 

ARTICLE 6 – Catering and additional services 

The following services, not included in the base rental price, may be subject to additional charges (non-exhaustive list): 

– Catering; 

– Fees related to the provision of fluids for receptions and extraordinary use; 

– Cleaning fees; 

– Presence of Viking actors;
– Custom animations and performances;

– Security fees resulting from the mobilization of additional personnel or supplementary measures beyond those during regular hours; 

– Additional audiovisual equipment not present in the space, provided by the operator; 

– Meal trays for security, reception, and technical staff; 

– Cloakrooms; 

– Speakers and cultural mediators

All screenings or musical broadcasts must be declared by the organizer to the rights managers.
The hiring of musicians or DJs must also be declared to the Viking Immersive City 15 days before the event. 

 

ARTICLE 7 – Booking Procedure

Any request for privatization must be made by the organizer via email to the following address: gwladys.okondo@cites-immersive.fr.

Upon receipt of the request, a pre-booking form will be provided. Upon return of the form, the request will be processed. Once the request is approved, a reservation option will be placed for the event. 

The signature of this regulation by the organizer constitutes an agreement between the parties.

 

ARTICLE 8 – Rates

The financial contribution of the organizer is established in accordance with the rates determined by the Cité Immersive Viking. 

8.1 Price grid 

The rates specified in the quote vary depending on the number of people and the duration of the event. It is a fixed price that includes the rental of spaces and the provision of reception and security agents. 

Optional services selected by the organizer (catering, entertainment, speakers, etc.) may be added to this.

8.2 Invoicing 

No option can be maintained beyond 7 days without payment of a 50% deposit. The balance must be paid no later than 8 days before the event. The balance must be paid no later than 8 days before the event. All payments must be made payable to the Accounting Agent of the Cité Immersive Viking – 105bis allée François Mitterrand, 76100 Rouen. The billing address must be specified if different from the payer’s address.
France: by check or bank transfer.
Abroad: by international money order, bank transfer, or check drawn on the French branch of a foreign bank. Any bank charges or taxes are the responsibility of the payer.

 

ARTICLE 9 – Communication, Display, and Advertising 

Communication documents drafted by the event organizer must receive approval from the communication department of the Cité Immersive Viking and include the necessary copyrights. 

Any use of the Cité Immersive Viking logo requires prior approval from the communication department.

For all photographic or audiovisual shots during the event, the organizer undertakes to reserve them for strictly internal use and prohibit any commercial, advertising, press, or documentary use, unless authorized by the Cité Immersive Viking. 


ARTICLE 10 – Cancellation or termination conditions 

In the event of cancellation of the event by the organizer, no refund or compensation will be provided, and any incurred fees will be charged.

In the event of cancellation of the rental by the Cité Immersive Viking, the parties will work together to agree on a new rental date.

If rescheduling is not possible, the organizer will not be entitled to any damages or compensation due to the cancellation.

TERMS AND CONDITIONS - GROUP TOURS

Preamble  

Groups of 20 or more, up to 200 people. Reservations are required in advance. La Cité Immersive Viking reserves the right to modify its terms and conditions at any time. 

 

ARTICLE 1 – Booking a visit

Visits must be booked and paid for in advance. Groups can contact gwladys.okondo@cites-immersives.fr to organize their visit on-site. They can also reserve their visit: 

  • Online: by filling out a request via the form.
  • Directly at the ticket counter, attendance permitting. Audiences can then instantly pick up their tickets in paper or electronic format. 

 

ARTICLE 2 – Règlement et confirmation d’une visite

Visits can be paid:

  • Online through the ticketing system using a credit card.
  • By post, by sending a cheque made payable to CIté Immersive Viking’s accounting agent to Hangar 105 bis, 105 Allée François Mitterrand, 76100 Rouen, France/
  • By bank transfer.
  • Directly at the ticket office using accepted payment methods on-site (check, credit card, or cash).

Groups receive their tickets electronically. If they wish, they can also be given to them in paper on the day of their visit. 

 

ARTICLE 3 – Cancellation and refund

In the event of cancellation by the customer, no refund is possible.
However, customers may exchange their tickets up to 48 hours before the scheduled date of the visit. 

 

ARTICLE 4 – Group arrival

The time indicated on the ticket is the start time of the visit. Groups are encouraged to arrive at least 15 minutes before the start of the visit to allow time for organization and to start the visit on time. 

A gathering space is provided inside the Cité Immersive Viking. Group participants are invited to gather there while the group leader retrieves the necessary tickets for the visit and proceeds with group arrangements if necessary.

The group leader must come to identify themselves to the reception agents and inform them of the group’s arrival. They must ensure that each participant is equipped with their entrance ticket and any necessary identification documents.