PLAY

General Information

  • What are the opening hours of the Cité Immersive Viking?
    • Monday: closed
    • Tuesday–Sunday: 10.30 am–6 pm

 

  • Is the exhibition permanent or temporary?
    • Our experience is permanent and open all year round, except on the following public holidays: 24th, 25th, 31st December, 1st January and 1st May.

 

  • Does the Cité Immersive Viking have on-site parking?
    • Yes, parking is available less than 200 meters from the establishment, near Hangar 106.

 

  • How can I get to the Cité Immersive Viking?
    • The Cité Immersive Viking is located on the ground floor of Hangar 105 bis (below the coworking space), at the foot of the Guillaume le Conquérant bridge; on the left bank of the Seine. It is a 15-minute walk from the city center.
    • The Cité Immersive Viking is accessible by public transportation:
      • Bus: line 33 – “Hangars” stop
      • Tramway: line T4, “Orléans” or “Belges” stop
      • Metro: Joffre Mutualité stop
      • Boat: Calypso, “Hangars” stop
    • The Cité Immersive Viking is accessible by car, and parking is available for visitors.
    • Paris – Rouen – Le Havre axis: the Cité Immersive Viking is located in close proximity to the A13 (Sud III) and A150 (Pont Flaubert).

 

  • Are there shops or cafes inside the venue?
    • The Cité Immersive Viking has a shop at the end of the tour, inside the venue, allowing visitors to extend the experience and take home Viking treasures. Several restaurants are available within 50 meters of the Cité Immersive Viking.

 

  • Can I bring a picnic or lunch to eat on site?
    • The Cité Immersive Viking does not have dining areas, and food is not allowed within the exhibition. However, several restaurants are located in the immediate vicinity of the venue.

 

  • In case of problems, how can I contact the Cité Immersive Viking teams? 
    • You can reach us at rouen@cites-immersives.fr

 

  • Can I leave and re-enter the exhibition?
    • No. Once you have entered the exhibition, any exit is final. Re-entry is not permitted with the same ticket.

 

  • Should I arrive early?
    • We recommend arriving 5 minutes before the time shown on your ticket. This gives you enough time to have your tickets checked, use the lockers if needed, and visit the restrooms, especially during busy periods.

 

  • Can I take photos or record videos?
    • Yes, photography and video recording are allowed throughout the exhibition. We simply ask that you turn off your flashto avoid disturbing other visitors and to preserve the atmosphere of the experience.

 

  • Are audio headsets available?
    • Yes! Audio headsets are provided for the entire duration of your visit, offering an even more immersive experience. Audio content is available in French and English.

 

  • Is the museum air-conditioned?
    • Yes, the entire museum is air-conditioned to ensure a comfortable visit throughout the year.

 

  • Is the experience suitable on rainy days?
    • Yes! The entire experience takes place indoors, making it a great activity to enjoy whatever the weather.

Ticketing and reservations

  • Are there any discounted rates?
    • Yes, we offer a reduced rate of €16.90 for seniors over 65 years old, job seekers, people with disabilities, and free admission for their companions.

 

  • Is it necessary to book tickets in advance, and how can I do it?
    • You can purchase tickets in advance on our online ticketing platform: Cité Immersive Viking Ticketing. You can also buy tickets on-site, although availability cannot be guaranteed.

 

  • I have tickets purchased from my works council (CE). Do I need to book a ticket?
    • If you have paper tickets from your CE, it is not necessary to book your ticket online. However, please check the validity date: if it is less than one year old, your ticket is valid; if it is more than one year old, your ticket has expired and you will need to purchase a new one.
      If you have a promotional code, you must book your ticket online by entering the code in the designated field on the ticketing site. If there is an error, please contact the Marketing department.

 

  • I have undated tickets; do I need to reserve a ticket?
    • Undated “contremarque” tickets are valid all day, without a specific date or time slot, except between 2:00 pm and 3:00 pm. Simply present yourself directly at the gates to have your ticket scanned, and we will allow entry based on availability. Please note that it is recommended to book tickets in advance for any accompanying guests without a ticket.

 

  • Are my voucher tickets (undated tickets) valid for special events at the Cité Immersive Viking?
    • Voucher tickets are only valid for the standard visit to the Cité Immersive Viking. They cannot be used for access to special events held at our venue.

 

  • Can I pay for my tickets with holiday/culture vouchers?
    • Tickets can now be paid for on-site with paper holiday vouchers. Online holiday vouchers will be available soon. However, cultural vouchers are not yet accepted at this time.

 

  • What payment methods can I use to purchase my ticket?
    • You can pay for your ticket online by credit card and on-site with cash or credit card. For professional groups, payment by bank transfer and/or check is also possible.

 

  • Are guided tours available, and how can I book a tour?
    • The visit is self-guided through all exhibition spaces. There are no guided tours at the Cité Immersive Viking.
    • To book a self-guided visit, you can find tickets on this link: ticketing site

 

  • I would like to book tickets for an event at the Cité Immersive Viking. How do I do it?
    • The Cité Immersive Viking regularly organizes public events. You can select your event and book tickets via this link: ticketing site

 

  • Is there free admission for certain visitors?
    • The Cité Immersive Viking offers free admission for children aged 0 to 3 years inclusive. Proof of age may be required at the ticket office when the cashier issues the ticket.
    • The Cité Immersive Viking also offers free admission for the companion of a person with disabilities, as well as one companion for every eight students in school groups.

 

  • The dates I want are sold out. Can I make a purchase on-site?
    • When time slots are fully booked, you can choose another time slot. The Cité Immersive Viking welcomes visitors with reservable tickets every 15 minutes to smooth entry and avoid long queues.

 

  • Where can I find my online order?
    • You can find your online order through your personal account by following the instructions here: ticketing site

 

  • Do I need to print my tickets?
    • It is not mandatory to print your tickets, as they can be scanned via the QR code received on the ticket. However, if you wish to print it, you can do so. Think of the planet; do not print it unnecessarily 🌱

 

  • I cannot log into my customer account. What should I do?

 

  • Are there special rates for schools?

    • The Cité Immersive Viking offers preferential rates for school groups. You can consult them in the dedicated section: School Visits

 

  • Is admission free for press card holders?
    • Yes, holders of a press card are granted free admission to the Cité Immersive Viking. Tickets must be collected directly at the reception desk – proof will be required.

 

  • Can I buy gift cards?
    • Yes! You can purchase a gift card to treat your friends or family to a visit to the Cité Immersive Viking. Gift cards are available online here: https://viking.cites-immersives.fr/en/gift-voucher-cite-immersive-viking/

Accessibility and services

  • Is the Cité suitable for children?
    • Yes the Cité Immersive Viking is designed to be suitable for audiences of all ages, with no shocking scenes, making it a perfect experience for families, from 0 to 99 years old.

 

  • Is the Cité Immersive Viking accessible to people with reduced mobility?
    • Yes, the Cité Immersive Viking is fully accessible to people with reduced mobility. The Cité Immersive Viking is located on the ground floor and is fully equipped.

 

  • Are animals allowed? 
    • Only guide dogs for the blind are allowed in the Cité Immersive Viking, kept on a harness or leash. Small dogs in dedicated bags may be permitted. The staff of the Cité Immersive Viking may refuse animals that could damage the scenography and exhibition spaces.

 

  • Is my companion dog allowed?
    • Only guide dogs for the blind are allowed in the Cité Immersive Viking, kept on a harness or leash. 

 

  • Can I bring a stroller? Is there a stroller check-in?
    • Strollers are allowed in the Cité Immersive Viking. However, the venue does not have a stroller check-in.  

 

  • Can I leave a bag at the entrance during my visit? Is there a cloakroom or a place to store bags inside the museum?
    • The Cité Immersive Viking is equipped with individual code lockers. Visitors can store their personal belongings, coats, and backpacks for a more comfortable visit. 

 

  • Is there a changing table for babies?
    • Yes, the Cité Immersive Viking is now equipped with a changing table for the comfort of families with babies. 

 

  • What age is the experience suitable for?
    • We recommend the experience for children aged 3 to 4 years and up, as this is when they begin to fully enjoy the content and the many interactive activities. Strollers are welcome. Please note that the experience includes many screens and projections, although the entire visit is designed to be both fun and educational.

 

  • Can I bring a stroller?
    • Yes, of course! Strollers are welcome throughout the exhibition. Families with young children are welcome to enjoy the experience.

 

  • Are there restrooms?
    • Yes, restrooms are available before you enter the exhibition. However, there are no restrooms along the exhibition route, so we recommend using them before starting your visit.

 

  • Are there lockers?
    • Yes, free lockers are available for you to store your personal belongings before starting your visit.

 

  • Can I visit the gift shop without a ticket?
    • Yes! The gift shop is open to everyone and can be accessed without an admission ticket during the museum’s opening hours.

 

  • Where can I eat nearby?
    • There are plenty of restaurants and cafés just a short walk from the Cité Immersive Viking. Whether you’re looking for a quick lunch, traditional French cuisine, or a meal by the Seine, you’ll find plenty of great options nearby. Feel free to ask our team for recommendations based on your preferences.

Activities and experience

  • Where can we find information about special events or temporary exhibitions?
    • The Cité Immersive Viking regularly organizes public events. You can select your event and book tickets via this link: Cité Immersive Viking Events or follow our updates on our social media (@citeimmersiveviking).

 

  • Will there be Viking workshops at the Cité?
    • Absolutely! The Cité Immersive Viking offers a variety of exciting workshops for the general public.

 

  • Does the Cité Immersive Viking offer special activities for children or families?
    • The Cité Immersive Viking offers several activities under the Workshops tab: Cité Immersive Viking Workshops. The Cité Immersive Viking is accessible for ages 0 to 99. 

 

  • Does the Cité Immersive Viking offer audio guides or smartphone apps for a guided experience?
    • The Cité Immersive Viking does not have audio guides or mobile apps as the visit is self-guided. Many mediation devices are available inside the exhibit to guide you through the experience.

 

  • How long does the visit last?
    • The visit takes around 1.5 hours on average, but you’re welcome to stay as long as you like to enjoy all the exhibition spaces and immersive experiences. There is no time limit during opening hours.

 

  • Can I touch the sets?
    • Yes! Many of the sets are designed to be explored and touched. The experience is immersive and family-friendly, including for young children. We simply ask that you respect the installations and follow any instructions displayed throughout the exhibition.