PREAMBLE

These General Terms and Conditions of Sale (hereinafter the “T&Cs”) govern the contractual relationship between Cité Immersive Viking (hereinafter the “Seller”) and any individual or legal entity (hereinafter the “Buyer”) wishing to purchase entry tickets from the Cité Immersive Viking website, accessible at https://cite-immersive-viking.billetterie.museum (hereinafter the “Website”).

ARTICLE 1 – Purpose

The purpose of these T&Cs is to set out the conditions under which entry tickets to the Cité Immersive Viking are sold, as well as the rights and obligations of the parties within the scope of such sale.

The ticketing offer also includes other ticket types: single tickets for the virtual reality experience, and combined tickets including access to both the Cité Immersive Viking and the VR experience.

ARTICLE 2 – Offer and Ticket Availability

Ticket offers are valid for as long as they are visible on the Website and subject to availability.

In the event of cancellation by Cité Immersive Viking after an order has been placed, the Buyer will be informed by email. The order will be automatically cancelled, and the payment refunded within one month, via bank transfer to the account used at the time of purchase.

ARTICLE 3 – Prices

Sales prices are indicated in euros, inclusive of all taxes (VAT) on the Website. Any processing and delivery fees, where applicable, shall be borne by the Buyer and are indicated before the order is confirmed.

Cité Immersive Viking reserves the right to modify ticket prices. However, prices indicated for each selected ticket at the time of the order confirmation are considered final.

For discounted or free tickets, valid supporting documentation must be presented upon arrival at Cité Immersive Viking. Without such proof, the visitor will be required to pay the balance or full ticket price.

ARTICLE 4 – Orders

The Buyer may place an order for Products via the Website. An order becomes final once the Buyer has confirmed payment.

ARTICLE 5 – Payment

Payment is accepted exclusively in euros.

Product payment is made online via the payment methods available on the Website. Payment is secured through Lyra, and the Buyer guarantees that they have the necessary authorisations to use the chosen payment method.

If payment is refused by the relevant financial institution, the order will be automatically cancelled.

ARTICLE 6 – E-ticket Issuance

Entry tickets ordered online are sent by email to the Buyer upon confirmation of payment. The Seller shall not be held liable in the event of non-receipt due to an incorrect email address or if spam filters block the delivery.

Tickets grant priority access for the specific date and time stated on the ticket. Outside of this time slot, priority access is not guaranteed. Entry is subject to ticket validation.

Tickets must be presented on a smartphone or printed by the Buyer on a plain white A4 sheet, unmodified in size.

Any reproduction or resale of tickets is strictly prohibited. No complaints will be accepted in the event of illegal reproduction made without the Buyer’s knowledge, who remains responsible for the use of their printed tickets.

ARTICLE 7 – Cancellation and Refund Policy

The sale of entry tickets to the Cité Immersive Viking or related services is considered a leisure service and, in accordance with Article L 121-21-8-12° of the French Consumer Code, does not entitle the Buyer to any withdrawal period.

Tickets purchased online are non-refundable. However, they may be exchanged up to 48 hours before the scheduled visit date.

Cité Immersive Viking may, at any time, withdraw or modify the services offered in its brochures and on its Website.

If, before the service date, fulfilment of the order becomes impossible due to an external event (force majeure, closure due to technical or health reasons, lack of staff or participants, etc.), Cité Immersive Viking will notify the client as soon as possible and offer an alternative by email.

The client may then:

• Request a refund via bank transfer to the account used for the initial purchase, or

• Accept the modification proposed by Cité Immersive Viking.

ARTICLE 8 – Personal Data Protection

To manage and track orders, payments and customer relations, certain personal data is collected: title, surname, first name, email address, phone number, postal address.

These data are retained in the client account for a maximum period of 3 years.

The client has the right to access, amend, rectify and delete their personal data (pursuant to the French Data Protection Act of 6 January 1978 and the EU General Data Protection Regulation 2016/679).

Client consent is required to receive newsletters, promotional offers or event invitations.

ARTICLE 9 – Dispute Resolution

These T&Cs, drawn up in French, as well as all orders placed on the Website, are governed by French law.

The Customer Service can be contacted for any questions concerning use of the site, services linked to ticket access, their conditions of use, and procedures for ordering and delivery:

By email: contact@cites-immersives.fr
By post: Cité Immersive Viking – 105bis allée François Mitterrand, 76100 ROUEN, France

ARTICLE 10 – Liability

Cité Immersive Viking cannot be held liable in cases where the failure to fulfil its obligations is attributable to the client, to an unforeseeable and unavoidable event caused by a third party, or to a force majeure event (Article L221-15 of the French Consumer Code).

Likewise, Cité Immersive Viking shall not be held liable for any inconvenience or damage arising from the use of the internet, in particular service interruption, external intrusion, or the presence of computer viruses.

Cité Immersive Viking, as the owner of the online ticketing platform, is bound solely to comply with the legislative or regulatory provisions in force in France.

Hypertext links may redirect the client to other websites outside the online ticketing platform. Cité Immersive Viking disclaims all liability should the content of these sites contravene legal or regulatory provisions.

ARTICLE 11 – Specific Conditions for the Virtual Reality Experience (VR)

As part of the services offered by Cité Immersive Viking, a virtual reality experience (hereinafter “the VR experience”) lasting approximately 20 minutes is available in a temporary space on the forecourt of Cité Immersive Viking, for several months in 2025.

The VR experience is available through two ticket options: a single ticket granting access to the VR experience only, or a combined ticket granting access to both Cité Immersive Viking and the VR experience. Purchasing a ticket for this service constitutes full and unconditional acceptance of these specific terms.

11.1 – Access and Minimum Age

The VR experience is not recommended for individuals under the age of 13. Staff at Cité Immersive Viking reserve the right to deny access to anyone not complying with this age recommendation, without refund.

11.2 – Content Warning

The experience includes intense immersive scenes that may be unsuitable for sensitive individuals (e.g. depictions of violence, realistic sound and visual effects). It is not recommended for individuals with epilepsy, heart conditions, balance or sensory disorders, or anyone sensitive to stressful or anxiety-inducing environments.

11.3 – Responsibility and Health Precautions

Each participant agrees to read the health warnings displayed at the entrance to the VR space and in all communication materials. The Seller accepts no liability for incidents related to undisclosed health conditions or failure to follow the safety instructions provided before the session.

11.4 – Partnership and Intellectual Property

The VR experience was developed in partnership with The Viking Planet (Oslo). All visual, sound, and narrative elements are protected by intellectual property rights. Any reproduction, recording or broadcast is strictly prohibited.

11.5 – Limited Duration

This activity is available for a limited time. Cité Immersive Viking reserves the right to change the VR space’s opening hours or dates without prior notice, notably for technical or safety reasons. If the VR experience is cancelled by the Seller, the refund terms in Article 7 shall apply.

Preamble

The purpose of these rules and regulations is to define the terms and conditions for the rental or privatization of the dedicated areas of the Cité Immersive Viking of Rouen. It also aims to record the necessary elements for processing the reservation of space and organizing the event.

 

ARTICLE 1 – Authorized Organizers

The organizer may come from either the public or private sector. 

The management of the Cité Immersive Viking reserves the right to refuse a rental. 

 

ARTICLE 2 – Nature of events and activities 

2.1 Public Events 

The Cité Immersive Viking may allow the privatization of its spaces for public events. 

These events are intended to accommodate a wide audience.

2.2 Private Events

The Cité Immersive Viking can host various private events organized for third parties designated by the organizer (company conferences, product promotions, exhibition privatizations, film shootings, company anniversaries, etc.).
2.3 Charitable events 

In accordance with the provisions of Article L. 2125-1 of the French General Code of Public Property, Cité Immersive Holding may make its spaces available free of charge to host events for the benefit of non-profit associations contributing to the satisfaction of a general interest. The selection of these events strives to ensure a diversity of causes supported, within the framework of the terms and conditions set by the Board of Directors in its resolutions 2014-4 and 2015-9. Cité Immersive Viking reserves the right to choose the events it wishes to support. 

 

ARTICLE 3 – Places affected by privatizations

Privatizations include a visit of the Cité Immersive Viking and specifically provide access to the Hall of dreams, the final room of the tour. This nearly 180m² room can accommodate from 60 to 180 people and is equipped with immersive video projection equipment.

The museum will not provide personnel for the management of cloakrooms and toilets.

 

ARTICLE  4 – Organizer’s Obligations 

4.1 Site Access Conditions 

No vehicles may be parked in front of the Viking Immersive City. Guests and organizers must park in the dedicated parking area for daily visitors to the site. Material deliveries can be made through the designated service entrance. However, once the delivery is completed, the vehicle must be parked in authorized spaces. Parking fees will be at the expense of the service providers. 

Emergency exits must remain clear.  

The organizer agrees not to exceed the capacity limits as determined for each space.

4.2 Security and Organizer’s Responsibility 

The organizer must complete the necessary administrative formalities for the privatization of the desired spaces with the teams of the Cité Immersive Viking. They must also handle external administrative formalities related to the event (request for sound system waiver, SACEM declaration, various license requests, etc.). Under no circumstances will Cité Immersive VIking be held responsible for any negligence on the part of the organizer. 

The organizer agrees to: 

• respect and ensure respect for the internal rules of the Cité Immersive Viking;
• comply with any security constraints that may be communicated to them;
• maintain public order on Cité Immersive Viking premises; 
• respect the works of art on display at Cité Immersive Viking; 
• ensure compliance with regulations concerning noise and the time limit for set activities;
• respect the proper use of the premises: any damage found will be repaired and charged to the customer;
• return the premises in the condition in which they were handed over; 
• notify Cité Immersive Viking management of any damage caused by their presence on the premises.

4.3 Insurance 

The organizer must provide the Cité Immersive Viking with an insurance certificate guaranteeing his civil liability for any damage that may be caused. The Cité Immersive Viking shall not be liable for any claims arising from the organization and running of this event, which is the responsibility of the organizer. In any event, the organizer is held responsible for any damage that may be caused during use of the premises. To this end, he/she must provide a certificate of rental risk insurance covering occasional occupation, and guaranteeing material and immaterial damage caused in particular by fire, water damage or explosion in the premises occupied. 

 

ARTICLE 5 – Cité Immersive VIking’s commitment  

The privatization of spaces includes the provision of the personnel required for the visit of the museum, its operation, and the security of the premises and persons. For outdoor spaces, Cité Immersive VIking cannot be held responsible for weather conditions.

 

ARTICLE 6 – Catering and additional services 

The following services, not included in the base rental price, may be subject to additional charges (non-exhaustive list): 

– Catering; 

– Fees related to the provision of fluids for receptions and extraordinary use; 

– Cleaning fees; 

– Presence of Viking actors;
– Custom animations and performances;

– Security fees resulting from the mobilization of additional personnel or supplementary measures beyond those during regular hours; 

– Additional audiovisual equipment not present in the space, provided by the operator; 

– Meal trays for security, reception, and technical staff; 

– Cloakrooms; 

– Speakers and cultural mediators

All screenings or musical broadcasts must be declared by the organizer to the rights managers.
The hiring of musicians or DJs must also be declared to the Viking Immersive City 15 days before the event. 

 

ARTICLE 7 – Booking Procedure

Any request for privatization must be made by the organizer via email to the following address: gwladysokondo@cites-immersive.fr

Upon receipt of the request, a pre-booking form will be provided. Upon return of the form, the request will be processed. Once the request is approved, a reservation option will be placed for the event. 

The signature of this regulation by the organizer constitutes an agreement between the parties.

 

ARTICLE 8 – Rates

The financial contribution of the organizer is established in accordance with the rates determined by the Cité Immersive Viking. 

8.1 Price grid 

The rates specified in the quote vary depending on the number of people and the duration of the event. It is a fixed price that includes the rental of spaces and the provision of reception and security agents. 

Optional services selected by the organizer (catering, entertainment, speakers, etc.) may be added to this.

8.2 Invoicing 

No option can be maintained beyond 7 days without payment of a 50% deposit. The balance must be paid no later than 8 days before the event. The balance must be paid no later than 8 days before the event. All payments must be made payable to the Accounting Agent of the Cité Immersive Viking – 105bis allée François Mitterrand, 76100 Rouen. The billing address must be specified if different from the payer’s address.
France: by check or bank transfer.
Abroad: by international money order, bank transfer, or check drawn on the French branch of a foreign bank. Any bank charges or taxes are the responsibility of the payer.

 

ARTICLE 9 – Communication, Display, and Advertising 

Communication documents drafted by the event organizer must receive approval from the communication department of the Cité Immersive Viking and include the necessary copyrights. 

Any use of the Cité Immersive Viking logo requires prior approval from the communication department.

For all photographic or audiovisual shots during the event, the organizer undertakes to reserve them for strictly internal use and prohibit any commercial, advertising, press, or documentary use, unless authorized by the Cité Immersive Viking. 

ARTICLE 10 – Cancellation or termination conditions 

In the event of cancellation of the event by the organizer, no refund or compensation will be provided, and any incurred fees will be charged.

In the event of cancellation of the rental by the Cité Immersive Viking, the parties will work together to agree on a new rental date.

If rescheduling is not possible, the organizer will not be entitled to any damages or compensation due to the cancellation.

Preamble  

Groups of 20 or more, up to 200 people. Reservations are required in advance. La Cité Immersive Viking reserves the right to modify its terms and conditions at any time. 

 

ARTICLE 1 – Booking a visit

Visits must be booked and paid for in advance. Groups can contact gwladysokondo@cites-immersives.fr to organize their visit on-site. They can also reserve their visit: 

• Online: by filling out a request via the form.

• Directly at the ticket counter, attendance permitting. Audiences can then instantly pick up their tickets in paper or electronic format. 

 

ARTICLE 2 – Règlement et confirmation d’une visite

Visits can be paid:

• Online through the ticketing system using a credit card.
• By post, by sending a cheque made payable to CIté Immersive Viking’s accounting agent to Hangar 105 bis, 105 Allée François Mitterrand, 76100 Rouen, France/
• By bank transfer.
• Directly at the ticket office using accepted payment methods on-site (check, credit card, or cash).

Groups receive their tickets electronically. If they wish, they can also be given to them in paper on the day of their visit. 

 

ARTICLE 3 – Cancellation and refund

In the event of cancellation by the customer, no refund is possible.
However, customers may exchange their tickets up to 48 hours before the scheduled date of the visit. 

 

ARTICLE 4 – Group arrival

The time indicated on the ticket is the start time of the visit. Groups are encouraged to arrive at least 15 minutes before the start of the visit to allow time for organization and to start the visit on time. 

A gathering space is provided inside the Cité Immersive Viking. Group participants are invited to gather there while the group leader retrieves the necessary tickets for the visit and proceeds with group arrangements if necessary.

The group leader must come to identify themselves to the reception agents and inform them of the group’s arrival. They must ensure that each participant is equipped with their entrance ticket and any necessary identification documents.