Q & A

• What are the opening hours of the Cité Immersive Viking?
  • Monday: closed
  • Tuesday, Thursday, Friday: 2.00 pm – 6.00 pm
  • Wednesday, Saturday, Sunday: 10.30 am – 6.00 pm

• Is the exhibition permanent or temporary?
  • Our experience is permanent and open all year round, except on the following public holidays: 24th, 25th, 31st December, 1st January and 1st May.

• Does the Cité Immersive Viking have on-site parking?
  • Yes, parking is available less than 200 meters from the establishment, near Hangar 106.

• How can I get to the Cité Immersive Viking?
  • The Cité Immersive Viking is located on the ground floor of Hangar 105 bis (below the coworking space), at the foot of the Guillaume le Conquérant bridge; on the left bank of the Seine. It is a 15-minute walk from the city center.

• • The Cité Immersive Viking is accessible by public transportation:
    • Bus: line 33 – “Hangars” stop
    • Tramway: line T4, “Orléans” or “Belges” stop
    • Metro: Joffre Mutualité stop
    • Boat: Calypso, “Hangars” stop
  • The Cité Immersive Viking is accessible by car, and parking is available for visitors.
  • Paris – Rouen – Le Havre axis: the Cité Immersive Viking is located in close proximity to the A13 (Sud III) and A150 (Pont Flaubert).

• Are there shops or cafes inside the venue?
  • The Cité Immersive Viking has a shop at the end of the tour, inside the venue, allowing visitors to extend the experience and take home Viking treasures. Several restaurants are available within 50 meters of the Cité Immersive Viking.

• Can I bring a picnic or lunch to eat on site?
  • The Cité Immersive Viking does not have dining areas, and food is not allowed within the exhibition. However, several restaurants are located in the immediate vicinity of the venue.

• In case of problems, how can I contact the Cité Immersive Viking teams? 
  • You can reach us at rouen@cites-immersives.fr

• Can I leave and re-enter the exhibition?
  • No. Once you have entered the exhibition, any exit is final. Re-entry is not permitted with the same ticket.

• Should I arrive early?
  • We recommend arriving 5 minutes before the time shown on your ticket. This gives you enough time to have your tickets checked, use the lockers if needed, and visit the restrooms, especially during busy periods.

• Can I take photos or record videos?
  • Yes, photography and video recording are allowed throughout the exhibition. We simply ask that you turn off your flashto avoid disturbing other visitors and to preserve the atmosphere of the experience.

• Are audio headsets available?
  • Yes! Audio headsets are provided for the entire duration of your visit, offering an even more immersive experience. Audio content is available in French and English.

• Is the museum air-conditioned?
  • Yes, the entire museum is air-conditioned to ensure a comfortable visit throughout the year.

• Is the experience suitable on rainy days?
  • Yes! The entire experience takes place indoors, making it a great activity to enjoy whatever the weather.

• Are there any discounted rates?
  • Yes, we offer a reduced rate of €16.90 for seniors over 65 years old, job seekers, people with disabilities, and free admission for their companions.

• Is it necessary to book tickets in advance, and how can I do it?
  • You can purchase tickets in advance on our online ticketing platform: Cité Immersive Viking Ticketing. You can also buy tickets on-site, although availability cannot be guaranteed.
    

• I have tickets purchased from my works council (CE). Do I need to book a ticket?
  • If you have paper tickets from your CE, it is not necessary to book your ticket online. However, please check the validity date: if it is less than one year old, your ticket is valid; if it is more than one year old, your ticket has expired and you will need to purchase a new one.
    If you have a promotional code, you must book your ticket online by entering the code in the designated field on the ticketing site. If there is an error, please contact the Marketing department.

• I have undated tickets; do I need to reserve a ticket?
  • Undated “contremarque” tickets are valid all day, without a specific date or time slot, except between 2:00 pm and 3:00 pm. Simply present yourself directly at the gates to have your ticket scanned, and we will allow entry based on availability. Please note that it is recommended to book tickets in advance for any accompanying guests without a ticket.

• Are my voucher tickets (undated tickets) valid for special events at the Cité Immersive Viking?
  • Voucher tickets are only valid for the standard visit to the Cité Immersive Viking. They cannot be used for access to special events held at our venue.

• Can I pay for my tickets with holiday/culture vouchers?
  • Tickets can now be paid for on-site with paper holiday vouchers. Online holiday vouchers will be available soon. However, cultural vouchers are not yet accepted at this time.

• What payment methods can I use to purchase my ticket?
  • You can pay for your ticket online by credit card and on-site with cash or credit card. For professional groups, payment by bank transfer and/or check is also possible.

• Are guided tours available, and how can I book a tour?
  • The visit is self-guided through all exhibition spaces. There are no guided tours at the Cité Immersive Viking.
  • To book a self-guided visit, you can find tickets on this link: ticketing site

• I would like to book tickets for an event at the Cité Immersive Viking. How do I do it?
  • The Cité Immersive Viking regularly organizes public events. You can select your event and book tickets via this link: ticketing site

• Is there free admission for certain visitors?
  • The Cité Immersive Viking offers free admission for children aged 0 to 3 years inclusive. Proof of age may be required at the ticket office when the cashier issues the ticket.
  • The Cité Immersive Viking also offers free admission for the companion of a person with disabilities, as well as one companion for every eight students in school groups.

• The dates I want are sold out. Can I make a purchase on-site?
  • When time slots are fully booked, you can choose another time slot. The Cité Immersive Viking welcomes visitors with reservable tickets every 15 minutes to smooth entry and avoid long queues.

• Where can I find my online order?
  • You can find your online order through your personal account by following the instructions here: ticketing site

• Do I need to print my tickets?
  • It is not mandatory to print your tickets, as they can be scanned via the QR code received on the ticket. However, if you wish to print it, you can do so. Think of the planet; do not print it unnecessarily 🌱

• I cannot log into my customer account. What should I do?
  • You can access your customer account via this link: ticketing site

• Are there special rates for schools?

  • The Cité Immersive Viking offers preferential rates for school groups. You can consult them in the dedicated section: School Visits

• Is admission free for press card holders?
  • Yes, holders of a press card are granted free admission to the Cité Immersive Viking. Tickets must be collected directly at the reception desk – proof will be required.

• Can I buy gift cards?
  • Yes! You can purchase a gift card to treat your friends or family to a visit to the Cité Immersive Viking. Gift cards are available online here: https://viking.cites-immersives.fr/en/gift-voucher-cite-immersive-viking/

• Is the Cité suitable for children?
  • Yes the Cité Immersive Viking is designed to be suitable for audiences of all ages, with no shocking scenes, making it a perfect experience for families, from 0 to 99 years old.

• Is the Cité Immersive Viking accessible to people with reduced mobility?
  • Yes, the Cité Immersive Viking is fully accessible to people with reduced mobility. The Cité Immersive Viking is located on the ground floor and is fully equipped.

• Are animals allowed? 
  • Only guide dogs for the blind are allowed in the Cité Immersive Viking, kept on a harness or leash. Small dogs in dedicated bags may be permitted. The staff of the Cité Immersive Viking may refuse animals that could damage the scenography and exhibition spaces.

• Is my companion dog allowed?
  • Only guide dogs for the blind are allowed in the Cité Immersive Viking, kept on a harness or leash. 

• Can I bring a stroller? Is there a stroller check-in?
  • Strollers are allowed in the Cité Immersive Viking. However, the venue does not have a stroller check-in.  

• Can I leave a bag at the entrance during my visit? Is there a cloakroom or a place to store bags inside the museum?
  • The Cité Immersive Viking is equipped with individual code lockers. Visitors can store their personal belongings, coats, and backpacks for a more comfortable visit. 

• Is there a changing table for babies?
  • Yes, the Cité Immersive Viking is now equipped with a changing table for the comfort of families with babies. 

• What age is the experience suitable for?
  • We recommend the experience for children aged 3 to 4 years and up, as this is when they begin to fully enjoy the content and the many interactive activities. Strollers are welcome. Please note that the experience includes many screens and projections, although the entire visit is designed to be both fun and educational.

• Can I bring a stroller?
  • Yes, of course! Strollers are welcome throughout the exhibition. Families with young children are welcome to enjoy the experience.

• Are there restrooms?
  • Yes, restrooms are available before you enter the exhibition. However, there are no restrooms along the exhibition route, so we recommend using them before starting your visit.

• Are there lockers?
  • Yes, free lockers are available for you to store your personal belongings before starting your visit.

• Can I visit the gift shop without a ticket?
  • Yes! The gift shop is open to everyone and can be accessed without an admission ticket during the museum’s opening hours.

• Where can I eat nearby?
  • There are plenty of restaurants and cafés just a short walk from the Cité Immersive Viking. Whether you’re looking for a quick lunch, traditional French cuisine, or a meal by the Seine, you’ll find plenty of great options nearby. Feel free to ask our team for recommendations based on your preferences.

• Where can we find information about special events or temporary exhibitions?
  • The Cité Immersive Viking regularly organizes public events. You can select your event and book tickets via this link: Cité Immersive Viking Events or follow our updates on our social media (@citeimmersiveviking).

• Will there be Viking workshops at the Cité?
  • Absolutely! The Cité Immersive Viking offers a variety of exciting workshops for the general public.

• Does the Cité Immersive Viking offer special activities for children or families?
  • The Cité Immersive Viking offers several activities under the Workshops tab: Cité Immersive Viking Workshops. The Cité Immersive Viking is accessible for ages 0 to 99. 

• Does the Cité Immersive Viking offer audio guides or smartphone apps for a guided experience?
  • The Cité Immersive Viking does not have audio guides or mobile apps as the visit is self-guided. Many mediation devices are available inside the exhibit to guide you through the experience.

• How long does the visit last?
  • The visit takes around 1.5 hours on average, but you’re welcome to stay as long as you like to enjoy all the exhibition spaces and immersive experiences. There is no time limit during opening hours.

• Can I touch the sets?
  • Yes! Many of the sets are designed to be explored and touched. The experience is immersive and family-friendly, including for young children. We simply ask that you respect the installations and follow any instructions displayed throughout the exhibition.

What to do in Rouen?

Rouen offers many cultural and historical sights, from Notre-Dame Cathedral to the banks of the Seine, as well as its medieval city center. To explore another side of Norman history, Cité Immersive Viking offers an immersive experience dedicated to the vikings and the birth of Normandy. The journey combines set designs, 360° projections, archaeological artifacts, games, and historical storytelling.

What to do in Rouen with family?

Cité Immersive Viking is a fun cultural family activity in Rouen. Visitors of all ages discover the history of the vikings and Normandy through immersive sets, projections, games, and interactive features. The visit lasts about 1.5 hours and is recommended for ages 3–4 and up.

What to do in Rouen with children?

For a day out with children in Rouen, Cité Immersive Viking offers a fun and immersive way to learn about history. The experience plunges visitors into the world of the vikings through set designs, games, monumental projections, and content tailored to the whole family.

What to do in Rouen with teenagers?

Cité Immersive Viking is a great idea for an outing in Rouen with teenagers who love history, vikings, or immersive experiences. The journey combines 360° projections, 3D audio, set designs, games, archaeological artifacts, and storytelling to discover the history of Normandy in a new way.

What to do in Rouen when it rains?

Cité Immersive Viking is a fully indoor activity in Rouen, ideal for rainy days. Over approximately 1.5 hours, the experience lets you discover the history of the vikings and the birth of Normandy across several immersive and interactive spaces.

What indoor activity to do in Rouen?

For an indoor activity in Rouen, Cité Immersive Viking offers a cultural and immersive journey dedicated to the vikings. The visit takes place entirely indoors and lasts about 1.5 hours.

What original activity to do in Rouen?

Cité Immersive Viking offers an original way to discover the history of Rouen and Normandy. Far from a traditional museum tour, the experience combines set designs, archaeological artifacts, games, 360° projections, and immersive audio to plunge visitors into the era of the vikings.

What immersive experience to try in Rouen?

Cité Immersive Viking is an immersive experience located in Rouen dedicated to the history of the vikings in Normandy. The route features five distinct areas as well as a 185 m² Room of Dreams offering a monumental 360° projection.

What cultural outing to do in Rouen?

For a cultural outing in Rouen, Cité Immersive Viking reveals the history of the vikings and their ties to Normandy. The experience relies on historical storytelling, archaeological artifacts, set designs, and immersive technology to make history accessible to everyone.

What to do in Rouen if you love history?

Rouen boasts an exceptionally rich heritage, from medieval times to the story of Joan of Arc. To trace the origins of Normandy, Cité Immersive Viking recounts the arrival of the vikings, their settlement in the region, and the birth of the Duchy of Normandy.

What to do during the Rouen Armada 2027?

During the Rouen Armada 2027, take advantage of your time on the docks to visit Cité Immersive Viking. Located along the banks of the Seine, the experience extends your journey into Normandy’s maritime history by highlighting the arrival of the vikings and the birth of the Duchy of Normandy.

What to visit in Rouen during Armada 2027?

In addition to the majestic tall ships of the Armada, Rouen offers numerous cultural and historical landmarks. Cité Immersive Viking lets you step back over a thousand years to discover the history of the vikings in Normandy through an immersive 1.5-hour experience.

What to do as a family during the Rouen Armada?

After exploring the Armada ships, Cité Immersive Viking is a great family activity in Rouen. Completely indoors, it features a fun cultural tour centered on the vikings, complete with 360° projections, set designs, games, and interactive displays.

What to do with children during the Rouen Armada?

Cité Immersive Viking is a great way to complement a day at the Armada with a family-friendly cultural activity. Children learn about viking and Norman history through a fun, immersive route. Recommended for ages 3–4 and up.

What to do after seeing the Armada ships?

After seeing the Armada’s tall ships, you can continue exploring Normandy’s maritime history at Cité Immersive Viking. Located in Rouen, it traces the arrival of the vikings via the Seine and the birth of Normandy.

What activity to do near the quays during the Armada?

Cité Immersive Viking is located on the quays of the Seine in Rouen, at Hangar 105 bis. Its immersive journey dedicated to the vikings is the perfect cultural activity to combine with a day exploring the Armada.

Where to learn about the vikings during Armada 2027?

To discover the history of the vikings during Armada 2027, head to Cité Immersive Viking in Rouen. The tour traces their expeditions, their arrival in Normandy, and the progressive formation of the Norman territory.

Where to discover the history of the vikings in Normandy?

Cité Immersive Viking in Rouen is entirely dedicated to the history of the vikings and their legacy in Normandy. The tour helps visitors understand their expeditions, lifestyle, settlement in the region, and the birth of Normandy.

Where to discover the vikings in Rouen?

Cité Immersive Viking, located on the quays of the Seine in Rouen, offers an experience dedicated to viking history. Through several immersive areas, it tells the story of their arrival via the Seine and their settlement in Normandy.

Is there a museum about the vikings in Rouen?

Cité Immersive Viking is a cultural venue dedicated to viking history in Rouen. More than a traditional museum, it provides an immersive experience blending archaeological artifacts, set designs, 360° projections, games, and historical content.

Why is Normandy named Normandy?

The name “Normandy” comes from the “Northmen,” a term used to describe the Scandinavians who settled in the region. In 911, the Treaty of Saint-Clair-sur-Epte between King Charles the Simple and the viking chief Rollo marked a major milestone in the creation of the territory that would become Normandy.

Did the vikings found Normandy?

The settlement of viking groups in the region played a major role in the birth of Normandy. In 911, King Charles the Simple granted Rollo a territory around Rouen. This territory gradually expanded to form the Duchy of Normandy.

When did the vikings arrive in Normandy?

The first viking raids in the region took place in the 9th century. The Seine served as a key highway for their expeditions toward Rouen and the Frankish interior. Their settlement became permanent in the early 10th century, notably under Rollo.

Who was Rollo?

Rollo was a Scandinavian chief considered the founder of the Norman ducal dynasty. In 911, an agreement with King Charles the Simple allowed him to establish control around Rouen, making him a central figure in the birth of Normandy.

What is the connection between Rollo and Rouen?

Rouen lies at the heart of Rollo’s story and the origins of Normandy. Following his 911 agreement with Charles the Simple, Rollo settled in the area, establishing Rouen as its primary political hub.

Does Rouen have a viking history?

Yes. Located on the Seine, Rouen was directly shaped by viking raids and their subsequent settlement. The city went on to become a major hub of the new Norman territory established under Rollo in the early 10th century.

What remains of the vikings in Normandy today?

The viking legacy is still visible in Norman history, culture, and place names. Many local place names have Scandinavian roots, and the viking settlement deeply contributed to Normandy’s political and cultural development.

Who was William the Conqueror?

William the Conqueror, born around 1027, was Duke of Normandy before becoming King of England in 1066 following his victory at the Battle of Hastings. He is one of the most prominent figures in Norman and European medieval history.

Why are we celebrating William the Conqueror in 2027?

The year 2027 marks the 1,000th anniversary of the birth of William the Conqueror, born around 1027 in Falaise. This milestone is celebrated through MILLENIUM, an extraordinary program centered on William and Normandy’s history.

What to do in Rouen for the millennium of William the Conqueror?

On the occasion of William the Conqueror’s millennium in 2027, Cité Immersive Viking lets you explore the origins of his story. William was a descendant of the dynasty founded by Rollo, the Scandinavian chief who settled in Normandy in the early 10th century. The visit explains how the viking settlement paved the way for the birth of Normandy, where William would become duke.

What to visit in Normandy for the millennium of William the Conqueror?

In 2027, several Norman sites allow you to follow in the footsteps of William the Conqueror. In Rouen, Cité Immersive Viking offers valuable context by presenting the viking roots of Normandy and the history of Rollo, William’s ancestor.

What is the link between the vikings and William the Conqueror?

William the Conqueror was a descendant of the Norman dynasty founded by Rollo. Although several generations separated William from the first Scandinavians who settled in Normandy, his story is directly linked to the birth of the duchy created by that viking settlement.

Was William the Conqueror a viking?

No. William the Conqueror was not a viking himself. Born in the 11th century, several generations after Rollo settled in Normandy, he was Duke of Normandy. However, he was descended from the dynasty founded by the Scandinavians who settled in the region.

Was William the Conqueror descended from the vikings?

Yes. William the Conqueror was descended from Rollo, a Scandinavian leader who settled in Normandy in the early 10th century. This lineage connects William’s story directly to the vikings and the birth of the Duchy of Normandy.

What is the connection between Rollo and William the Conqueror?

Rollo was an ancestor of William the Conqueror and the founder of the Norman ducal dynasty. Between their settlement in Normandy in the 10th century and William’s reign in the 11th century, Rollo’s descendants gradually became the Dukes of Normandy.

Where can you discover the origins of William the Conqueror?

To understand the origins of William the Conqueror, you must look back to the birth of the Duchy of Normandy and the settlement of Rollo. Cité Immersive Viking in Rouen tells the story of this foundational era, showing how the viking legacy shaped the dynasty William was born into.

What to do in Rouen this weekend?

For an original cultural weekend activity in Rouen, Cité Immersive Viking offers a deep dive into the history of the vikings and Normandy. Plan on about 1.5 hours to explore the full immersive route.

What to do in Rouen during school holidays?

During school holidays, Cité Immersive Viking is a great family outing in Rouen. The tour combines history and entertainment through set designs, monumental projections, games, and interactive displays centered on the viking universe.

What to do in Rouen during the Autumn (Toussaint) holidays?

For the autumn break in Rouen, Cité Immersive Viking offers an all-indoor cultural activity. The 1.5-hour visit lets families discover the world of the vikings and the history of Normandy together.

What to do in Rouen during the Christmas holidays?

During the Christmas holidays, Cité Immersive Viking is a ideal indoor family activity in Rouen. Its immersive tour lets you travel through the history of the vikings and Normandy across several themed spaces.

What to do in Rouen during the Easter holidays?

For an outing during the Easter holidays in Rouen, Cité Immersive Viking offers a fun, family-friendly cultural experience. The visit takes about 1.5 hours and uncovers the viking history of Normandy.

What to visit in Rouen in one day?

For a day trip to Rouen, you can combine exploring the historic center, Notre-Dame Cathedral, and the Gros-Horloge with a visit to Cité Immersive Viking on the quays of the Seine. Allow about 1.5 hours to enjoy the immersive experience.